Privacy Policy

Personal information may be used for the following purposes. The exact processing will depend on the services you use, the choices you make and the requirements that apply to the website.

• Creating, administering and securing your account.
• Providing casino services and displaying relevant account information.
• Processing deposits, withdrawals and other account transactions.
• Confirming identity, age and account details.
• Carrying out security, anti-fraud, anti-money laundering and responsible gambling checks.
• Detecting suspicious, unlawful, abusive or prohibited activity.
• Communicating with you about your account, transactions, support requests, security matters and service updates.
• Improving website performance, usability, features and customer support.
• Understanding general website traffic and player preferences through analytics and similar tools.
• Meeting record-keeping, compliance, legal and regulatory obligations.
• Responding to complaints, disputes, legal requests and requests from authorised authorities.
• Sending marketing communications where permitted and where you have provided the required permission or another lawful basis applies.

Where information is used for marketing, you can choose to stop receiving promotional communications. Service messages that are necessary for account security, transactions, verification or important changes may still be sent because they are not ordinary marketing messages.

Sharing information

Information may be shared where reasonably necessary to operate the website and provide services. This can include sharing relevant information with payment providers, identity and verification services, technology and hosting providers, customer support tools, fraud prevention services, professional advisers and other service providers that assist with website operations. These parties should only use information for authorised purposes and may be required to protect it.

Information may also be disclosed where required or permitted by law, to protect the security and integrity of the website, to prevent fraud or harm, to enforce applicable terms, or in connection with a business change. We do not describe these disclosures as permission to sell personal information for unrelated purposes.

Depending on the circumstances and applicable privacy requirements, you may have rights concerning the personal information we hold about you. These rights are not always absolute, and we may need to verify your identity before acting on a request. We may also be unable to remove information that we must retain for legal, security, fraud prevention, dispute or record-keeping purposes.

• Access: you can ask for information about the personal information we hold about you and, where appropriate, request a copy.
• Correction: you can ask us to correct information that is inaccurate, incomplete or out of date.
• Deletion: you can ask us to delete your personal information where there is no continuing reason for us to keep it. Deletion may be limited where records must be retained.
• Marketing consent: you can withdraw consent to marketing communications at any time. You can use an unsubscribe option in a marketing message where available or contact us directly.
• Questions or complaints: you can ask how your information is handled or raise a concern about privacy or data security.

To exercise your data rights, request access, request correction or deletion, or withdraw consent to marketing, contact support@cobracasino.wtf. Please explain your request clearly and include enough information for us to identify your account. Do not send passwords, full payment card details or other unnecessary sensitive information in an email. We may request additional information to confirm that a request is made by the relevant account holder.

We aim to review and respond to privacy requests within a reasonable timeframe. The time needed may depend on the complexity of the request, the information involved and any checks required. If a request cannot be completed, we will generally explain the relevant reason, subject to legal and security restrictions.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The updated version will be made available on this page, with the revised date or other notice where appropriate. We encourage players to review the policy periodically. Continuing to use Cobra Casino after an update may indicate acceptance of the revised policy, to the extent permitted by law.